About Us

Started as a division of Country World Productions in 1999, U.S. Captioning Company has grown to become the flagship for the company and a leader within the industry. We acquired many long-lasting relationships with networks and stations that have become household names. Today U.S. Captioning Company employs hundreds of highly-trained captioners and transcriptionists across the country and set the standard for verbatim quality before the FCC regulations were in place.

In addition to Real-time captioning, our technologically advanced Offline captioning and Post production departments work with many national production clients to facilitate captioning in over 45 languages.

U.S. Captioning Company has a genuine desire to make a difference in the lives of people with hearing loss. The entire staff at U.S. Captioning Company is committed in their efforts to help others. They demonstrate their passion in their day-to-day efforts in giving their best, they also work together to raise funds and participate in the annual Walk4Hearing at their local chapter and have a great time doing so!

With a large pool of highly-trained captioners across the country, and 24/7 customer service, U.S. Captioning Company has the resources and the flexibility to immediately support our clients. We know schedules change and emergencies happen, so our team is here to respond to your needs.

Turn key solutions: Speed and proven solutions are U.S. Captioning Company’s trademarks because we have some of the fastest turn-around times in the industry. Producers can rely on us to deliver high quality captioning through our Offline/Post production division and, for Real-time/live captioning, we have designated captioners assigned to each client so we can quickly respond to the way you work, and anticipate any schedule or technical issues that may arise.

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The U.S. Captioning Company Advantage

  • Reliable Captioning services at competitive rates
  • Experienced, committed captioners throughout 5 time zones in the United States
  • Local captioners for your market whenever possible
  • Customer service staff available 24 hours a day, 7 days a week to respond to emergency requests
  • Captioners are scheduled long term on programming to ensure the best quality and continuity
  • Proprietary software guarantees captioner timely “Check In” prior to each program
  • Dedicated, supportive staff to meet your scheduling needs

Mission – What We Do:
We provide dependable, high quality, Real-time and Offline Closed Captioning Services at competitive rates.

Vision – Who We Will Be:
U.S. Captioning Company will continue to work as a performance-focused organization fixated on adjusting and adapting our services to work with the ever changing needs and developments in the world of technology and broadcast media. We envision our company to be a lasting and sustainable solution to fulfill the communication needs of people with hearing and vision loss well into the future.

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Quality Assurance

U.S. Captioning Company has developed internal policies, in accordance with the FCC standards (p. FCC 2240), for all our quality reviews. Whenever possible while providing live captions, we work to schedule local captioners to our clients. This advantage allows a captioner that is familiar with the local area to accurately caption key information that is relevant to the region. In addition to our superior Real-time captioning, our Offline/Post production captioning division upholds 100% accuracy for any Offline captioning projects with a team of highly educated professionals who continue our strive for excellence in quality. We work diligently to deliver the highest quality captioning to our clients through vigilant adherence to our progressive quality standards each and everyday.

 

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What Our Clients Are Saying About Us

“I have been working with U.S. Captioning [Company] for several years now, and have been consistently impressed with the service my company has received. The director and staff respond quickly to my e-mails, are always pleasant and professional on the phone, and have shown great patience and flexibility in the face of last-minute scheduling requests! Their captioners are very capable, and if a rare technical problem arises, the company has always gone the extra mile to help us get the job done.”
Diana, Director – NBC Affiliate

“When the FCC required closed captioning on our weekly service broadcast, we partnered with U.S. Captioning Company.  The team at U.S. Captioning Company is friendly, professional, and has consistently provided a quality closed captioning product.  I can honestly say they’ve exceeded all of our expectations!”
Eli, Producer/Editor – Albuquerque, NM

“U.S. Captioning [Company] is great! Since using them we have reduced the costs of CC substantially while at the same time reducing the amount of time it takes to go from finished production to sale copy. The ability to post files to their FTP site has streamlined our process and created a seamless post flow. Friendly and quick to respond, the staff at U.S. Captioning [Company] is willing to work to meet budget constraints from outside clients efficiently. Glad we found them!”
Carrie, Producer – Hunt Valley, MD

“U.S. Captioning Company’s service is top notch from start to finish.  No job is too small or too big; from those short live breaking news stories to nine hours straight of closed captioning during severe weather.  It is so refreshing to receive prompt and professional service and I would like to compliment you on your level of customer service, your team is always quick to respond and extremely courteous.  You all rock the captioning world!”
Michelle, Director of Programming and Community Affairs – ABC Affiliate

“The front office is awesome! Jennifer R. is very attentive, whether email or phone call, it’s dealt with immediately; they always have a process in place; high comfort level that they will provide the appropriate response, whatever the situation calls for.”
Jay, Program Manager

“U.S. Captioning Company is really good about getting files back even when there is a major time crunch; we’ve experienced very few problems—usually it’s on our end not getting the files into them on time. They’re always very fast and responsive.”
Alex, Digital Media Assistant